Return & Replacement Policy

Effective Date: August 13, 2026

Website: Stylorbd

At Stylor, we aim to ensure complete satisfaction with every garment purchase you make. We inspect all items before dispatch; however, if you receive a damaged, defective, or incorrect size/item, our Return & Replacement Policy ensures a smooth and hassle-free process.

1. Return Eligibility & Conditions

To be eligible for a return or exchange, your item must meet the following criteria:

Timeframe: The return request must be initiated within 7 days of receiving your delivery.

Condition: The garment must be unworn, unwashed, unaltered, and free from any stains, perfume, or odor.

Tags & Packaging: Original clothing tags, brand labels, and original packaging must remain intact and attached.

Proof of Purchase: Your Order ID, invoice, or purchase receipt is required for verification.

2. Non-Returnable Items

For hygiene and safety reasons, certain product categories cannot be returned unless they arrive damaged or defective:

Innerwear, undergarments, and lingerie.

Socks and personal accessories.

Garments showing visible signs of wear, wash damage, or missing tags.

3. Instant Check at Delivery (Doorstep Return)

We strongly encourage customers to check the parcel in the presence of the delivery rider. If you notice any visible defect, damaged packaging, or wrong size/item upon delivery, you may return the package immediately to the courier rider.

4. Exchange Process (Size / Design Change)

If you need a different size or wish to exchange an item:

Contact our customer support team within 7 days of delivery.

Provide your Order ID and share photo/video proof of the issue.

Once approved, hand over the parcel to our pickup courier agent or send it to our address.

After quality inspection at our warehouse, your exchange item will be dispatched promptly.

5. Shipping & Return Charges

Defective / Damaged / Wrong Item Sent: Stylorbd will bear all return and re-shipment courier costs.

Size or Personal Preference Change: If the correct item was delivered as ordered but you wish to exchange it for a different size, color, or design, the customer will be responsible for standard courier shipping fees.

6. Refund Policy

Refunds are provided if a replacement item is out of stock or if a wrong/defective item cannot be replaced.

Cash on Delivery (COD): Refunded via Mobile Banking (bKash, Nagad, Rocket) or Direct Bank Transfer within 3–5 business days after product inspection.

Online Pre-payments: Refunded back to the original debit/credit card or payment account within 5–7 business days (depending on payment gateway processing times).

7. Contact Us for Returns

If you have any questions or need help initiating a return, please contact our support team:

Email: stylorbd1@gmail.com

Phone: 09617984407

Support Hours: 24/7